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Refund Policy

Last updated: December 23, 2024

30-Day Money-Back Guarantee

We stand behind the quality of our course. If you're not completely satisfied with Avios Secrets, you can request a full refund within 30 days of purchase.

1. Refund Eligibility

1.1 Eligible for Refund

You can request a refund if:

  • Your purchase was made within the last 30 days
  • You are genuinely dissatisfied with the course content
  • You have made a good faith effort to follow the lessons
  • You contact us through proper channels (email)

1.2 Not Eligible for Refund

Refunds will not be provided if:

  • More than 30 days have passed since purchase
  • You violated our Terms of Service (content sharing, account abuse)
  • You request a refund after completing the entire course and using the strategies
  • Your refund request is made through a chargeback/dispute instead of contacting us first

2. How to Request a Refund

Step-by-Step Process:

  1. Email us: Send an email to [email protected]
  2. Subject line: "Refund Request - [Your Email]"
  3. Include:
    • Your full name
    • Email address used for purchase
    • Date of purchase
    • Reason for refund (optional but appreciated)
  4. Response time: We will reply within 24-48 hours
  5. Processing: Refunds are processed within 5-7 business days

3. Refund Processing

3.1 Timeline

  • Email response: Within 24-48 hours
  • Refund approval: Same day (if eligible)
  • Stripe processing: 5-7 business days
  • Bank/card posting: 2-10 business days (depending on your bank)

3.2 Refund Method

Refunds are issued to the original payment method used for purchase. We cannot provide refunds via alternative methods (PayPal, bank transfer, etc.).

3.3 Account Access

Once a refund is processed, your access to the course will be revoked immediately. You will not be able to access any lessons, materials, or your dashboard.

4. Special Circumstances

4.1 Technical Issues

If you experience technical problems preventing you from accessing the course, contact us immediately. We will resolve the issue or provide a refund if we cannot fix it.

4.2 Duplicate Purchases

If you accidentally purchase the course twice, contact us within 7 days for a full refund of the duplicate charge.

4.3 Unauthorized Charges

If you believe your card was charged without your authorization, contact us immediately. We will investigate and provide a refund if appropriate.

5. Chargebacks and Disputes

⚠️ Important Notice

Please contact us BEFORE filing a chargeback or dispute.

We offer a generous 30-day refund policy and respond to all refund requests within 24-48 hours. Chargebacks cause additional fees and complications for small businesses.

If you file a chargeback without contacting us first, we will:

  • Permanently revoke your access to the course
  • Ban your email address from future purchases
  • Dispute the chargeback with evidence of our refund policy

6. Non-Refundable Items

The following are not eligible for refunds:

  • Purchases made more than 30 days ago
  • Accounts terminated for Terms of Service violations
  • Third-party services (credit card annual fees, airline charges, etc.)
  • Results or outcomes from applying course strategies

7. Promotional Pricing

If you purchased the course at a discounted or promotional price, the refund amount will be the price you actually paid, not the full retail price.

8. Taxes and Fees

Refunds include any VAT or sales tax you paid. However, we cannot refund currency conversion fees, bank processing fees, or other charges imposed by your card issuer.

9. Future Access

After receiving a refund:

  • You can re-purchase the course at any time (subject to current pricing)
  • Previous progress and data will not be restored
  • You will start fresh with a new account

10. Questions or Concerns

If you have questions about our refund policy or need assistance:

Email: [email protected]
Response time: 24-48 hours

11. Changes to Policy

We reserve the right to modify this Refund Policy. Changes will be posted on this page with an updated date. The policy in effect at the time of your purchase applies to your transaction.

Our Commitment

We created Avios Secrets to genuinely help people travel more for less. If the course doesn't meet your expectations, we want to make it right. Your satisfaction is our priority.